The Princeton Center for NLP
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How is the training applied?

Flexibility, growth, communication

NLP Training enables you to produce consistent results in the areas of your life that are most important because you become more flexible and creative in your approach.  The situations that you had found difficult become opportunities for you to learn grow and achieve. You can create the kind of bright, compelling future you want while thoroughly enjoying the present. You become a more effective and fluent communicator and develop your ability to influence, persuade and motivate yourself and others.

Relationships

The people in your life also benefit from your learning NLP: your significant other, your family, your co-workers. When you learn NLP, you learn to honor and respect other people for who they are and to communicate with them in the way that they can most easily receive your communication.

Immediate application

What you learn in your NLP training today, can be immediately applied to any area of your life. You can enhance your personal and professional relationships, more effectively communicate your ideas, efficiently resolve difficulties, set and achieve your goals and live your life to the fullest.

PERSONALLY

An individual employee with NLP skills is empowered in the performance of his/her duties in many ways. The ability to read and comprehend others' mental maps is the basis of effective interac­tion.  NLP has been used to assist business professionals in the following ways:

Management

A manager tailors her approach to staff development and motiva­tion to the individual "map" of each staff member. In a perform­ance review, she identifies the employee's motivation strategy and incorporates this naturally into the employee's development plan. In her next meeting, she uses conflict resolution techniques to resolve differences between three employees working on the same project.

Teams

A team member presents a proposal in a planning meeting. He begins by gaining rapport and accord in the group. He then incorporates highly valued criteria representing each faction in the team in the design and communication of his idea. This makes the idea more accessible to each participant in the meet­ing, and therefore more persuasive.

Sales

A salesperson uses precision questioning to understand how her customer has been using the product to work more effectively and go farther with her client in the process of gathering information. She uncov­ers another area in which her products may be able to help the customer.

Customer Service

A customer service representative handles a call from an irate customer.  She establishes rapport with the customer, gently leads him into a calmer state of mind, pinpoints the problem, and solves it . After the grateful customer hangs up, she takes a moment or two to shift herself into a more resourceful state of mind.

Inter-cultural

An internal consultant is part of an international project. He notices cross‑cultural communication problems developing between project team members. Reading their nonverbal cues, he "trans­lates" each group's intentions to the other groups and prevents delays in the project due to misunderstandings.

Training

A trainer learns to modify his approach to presentation based on the preferred learning style of the students. 

PROFESSIONALLY  

Many organizations around the world have used NLP to assist them in achieving their corporate objectives. Projects range from coaching individual executives for improved performance and communication to customer service initiatives involving every employee in the company.  NLP is useful in any situation in which two or more people must communicate in order to produce results.

Here are some examples of projects in which NLP has been used:

American Express trained twenty-four line managers from all over Asia to become transformational trainers. Without previous training experience, these employees became the heart of  "American Express Quality Leadership," an area wide initiative to encourage every employee to take personal responsibility for quality in customer service.

BMW in England modeled the communication patterns of the top 1% in sales. After determining the successful behaviors of these salespeople, the skills were taught to every salesperson in the organization. Sales of a newly‑introduced model greatly exceeded projections.

Diners Club trained every manager and representative in the cus­tomer service area in NLP skills for handling customer and internal communication. The net result was a 254% increase in customer spending, and a 67% reduction in customer loss. The Customer Service Department previously a cost center, became a revenue­ producing part of the organization.

Fiat modeled the leadership skills of their finest formal and informal leaders. Subsequent management training focused on the skills uncovered in the modeling process.

These examples are just a small sampling of how NLP is applied in corporations today. As you continue learning and applying NLP in your business, you will achieve greater efficiency, effectiveness and profit.

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